Customer access through familiar channels
Service access through banking apps, wallets, websites, portals or agent systems.
Telecom transactions
Mobile top-up, data packages, bill payment and e-vouchers across customer channels.
Iris Next Gen helps telcos, banks, fintechs and digital distributors connect telecom services to customer channels, providers and operational reporting.
Connected accessDigital and assisted channels
Clear transaction flowRequest, route and confirm
Operational visibilityStatus, reporting and support
Customer request received
Service result returned
The transaction ecosystem
A straightforward customer experience supported by coordinated transaction systems.
Customers select a service, confirm the request and receive a result through a familiar digital channel. The platform coordinates the service provider, transaction status and operational record behind the experience.
Provider routing and transaction handling
Route each transaction to the relevant operator, biller or service provider.
Transaction status and confirmation
Give customers and operations teams a clear status, confirmation and record.
↔Iris transaction and integration layerRoute · Status · Record
01Customers and agentsStart a service request through a familiar experience.
02Digital channelsApps, wallets, websites, portals and retail systems.
03Service providersOperators, billers and supported digital-service providers.
04Operations and supportTransaction records, reporting and issue investigation.
Core transaction capabilities
Offer core telecom transactions through the channels customers already use.
The core transaction types share provider connections, status handling and customer confirmation requirements.
Mobile top-up
Make airtime recharge easy to access through the channels customers already use.
Connect mobile top-up to banking apps, wallets, websites, retail systems or other digital channels. We can coordinate the service request, provider connection, result and operational record.
- Prepaid airtime recharge
- Digital-channel and partner integration
- Transaction status and customer confirmation
- Operational reporting and support
Connected service
Top up a mobile account
Selected servicePrepaid mobile recharge
ChannelMobile app
ResultConfirmed
Complete top-up
Transaction flow
From customer request to operational record.
The same six-stage pattern aligns the customer request, provider response and operating record.
Flow 01 · Mobile top-up
From a mobile number to a confirmed recharge.
The customer chooses a recharge value in a connected channel. The request is checked, routed to the relevant service provider and returned with a clear result for the customer and operations team.
Customer-initiatedReal-time statusOperational record
01Customer starts the transaction
02Connected channel sends the request
03Details are checked and routed
04Provider processes the service
05Result returns to the customer
06Record supports reporting and follow-up
Illustrative interface
Transaction journey
Mobile top-up
Selected servicePrepaid recharge
Human oversight remains part of the service.Teams need the context to understand results, investigate issues and support customers.
Transaction controls and operations
Provider connections, status monitoring and record matching.
A successful confirmation screen is only one part of a dependable transaction service. We can structure the status, exception and reporting information that operations teams need to run the service and respond when something requires attention.
Validation and status tracking
Check essential request details and maintain a clear record of the transaction state.
Error and exception handling
Give teams a clear way to identify incomplete, delayed or unsuccessful requests.
Reporting and reconciliation support
Organise transaction information for operational review and downstream processes.
Monitoring and issue investigation
Support teams with the context required to investigate and communicate the next step.
Your next transaction platform
Extend access to telecom services across digital and assisted channels.
Discuss the target channels, transaction types and systems that need to integrate. We will define the scope and delivery path.